Website Terms & Conditions of Use
1. Acceptance of terms
A. Scope of application & exclusive B2B commercial purpose: Intended exclusively for organizations, businesses, factories and individuals engaged in commercial/professional activities, as well as job applicants and recruitment partners. The person taking action (sending requests, downloading documents, receiving quotations) warrants that they have full authority to legally represent the legal entity.
B. Acceptance mechanism: Accessing or using the website constitutes irrevocable acceptance of all the terms.
C. Amendment and update process: The effective date is clearly stated at the beginning of the document. Continuing to use the website after an update constitutes acceptance of the amended content.
2. Copyright and Intellectual Property
A. EUTC's property: Specialized articles, technical translations, 2D/3D simulation drawings, catalog images, the EUTC trademark, source code, interface, personnel information, technical experts and EUTC's company profile.
B. Partner brands' trademarks & Intellectual Property: The trademarks and logos of international manufacturers (Masterflex, Siemens, Festo, Rexroth...) are the property of the respective brands; EUTC uses them lawfully under distribution agreements.
C. Conditional right of use: For research and internal equipment procurement of the business only. It is strictly prohibited to extract 3D CAD models, decode designs, reverse-engineer source code, or use them to manufacture on your own or to supply competitors for copying.
D. Anti-automated extraction: Crawlers, bots, scrapers and automated scripts that scrape data, technical specifications or documents are strictly prohibited; DoS/DDoS cyberattacks and malware injection are prohibited.
E. Protection of personnel information: It is strictly prohibited to collect or exploit the contact information of EUTC personnel on the website for harassment or marketing spam.
3. Accuracy of technical information
A. Nature of the digital catalog: The website is an overview lookup portal for initial reference only ("As Is", "As Available"). Technical specifications from manufacturers may change without prior notice.
B. Industrial safety standards & mandatory on-site survey: Complex industrial systems (control valves, sensors, motors, chemical/food hoses, measuring equipment...) are directly affected by actual operating conditions (peak pressure, temperature, chemical corrosion, water hammer, ATEX explosion-proof and FDA standards). Customers must provide complete specifications and cooperate in a technical survey with EUTC engineers.
C. Disclaimer of fitness for a particular purpose: EUTC disclaims all liability for compensation for technical incidents, equipment failure, fire or explosion, or production line stoppages if the customer chooses equipment on their own purely by reading the specifications on the website while skipping EUTC's professional survey and appraisal step.
D. Responsibility for input information: The customer is fully responsible for the accuracy of the on-site technical specifications provided to EUTC.
E. Ordinary industrial use & prohibited applications: Equipment is intended only for ordinary industrial production; use in military, weapons, nuclear and aerospace fields, or re-export in violation of international sanctions, is strictly prohibited.
4. Quotations and Transaction establishment
A. Not an e-commerce platform / No online payment support: Any price information (if any) is indicative only at the time of lookup and is not an offer to enter into a contract.
B. Establishment of official B2B transactions: A commercial transaction becomes officially effective only when both parties sign a written sales contract, or the purchasing unit issues a valid Purchase Order (PO) confirmed/signed and stamped by EUTC on the basis of a valid official quotation.
C. Quotation validity period: Official quotations have a specific validity period (by default not more than 30 days), depending on fluctuations in foreign exchange rates, transportation costs and manufacturer prices.
D. Confidentiality of Quotations and Technical Proposals: All B2B quotations, design breakdown proposals and commercial discount policies sent by EUTC to customers are business secrets; customers undertake not to disclose them to third parties or competing contractors.
E. Personal Data Processing Agreement (DPA): When performing sales contracts, technical service contracts or B2B cooperation agreements that involve the processing of personal data of both parties' personnel, the parties undertake to comply with Decree 13/2023/ND-CP and to sign a separate DPA on request.
5. External links
A. Reference nature: Links to manufacturers' home pages or international technical data portals are provided only to support lookup.
B. Disclaimer: EUTC does not control, endorse or accept responsibility for the content, availability, privacy policies or any risks arising from independent third-party websites.
6. Limitation of liability, Force majeure & Dispute resolution
A. Disclaimer of indirect damages: Liability is fully excluded for indirect damages, loss of business opportunities, production stoppages, loss of revenue or interruptions in data transmission.
B. Maximum liability cap: EUTC's total maximum liability for all claims arising from the use of website information shall not exceed the total value of the actual order that the customer has paid for the directly related product.
C. Force majeure events & objective cybersecurity risks: EUTC is exempt from liability in force majeure situations (natural disasters, epidemics, international submarine cable cuts, strikes, trade embargoes, global supply chain disruption). Users understand and accept that, even though EUTC applies maximum security measures, cyberattack or data theft risks on the internet may still arise unintentionally and are classified as objective/force majeure factors exempt from liability under the law (inherited from the DPA).
D. Severability: If a provision is held invalid, the remaining provisions remain legally valid.
E. Governing law and Jurisdiction: All terms are governed by Vietnamese law. Any dispute shall first be resolved through negotiation and mediation within 30 days; if unsuccessful, it shall be brought before the competent People's Court in Ho Chi Minh City. EUTC receives dispute resolution requests and feedback via Phone: (028) 3514.6818 or Email: info@eutc.com.vn.